Snellville Heating, Air and Plumbing

Let me start with the good. I love the young man that SNELLVILLE HVAC usually sends to my house. He is charming in every way. I trust him. He is not to blame for the prices that Snellville heating And Air charges. Snellville heating And Air installed the HVAC probably about five +~ year ago. Every year we have some minor problem. It's usually that the lines need some Clorox or have a clog. Yesterday was no different. We had a clog at the P-trap area and a red light came on. The same lovely young man came out and took apart the pipes with slime water in the pipe line. . He then hosed out the line and put everything back together. From start to finish it was about 15 minutes plus waiting time to see if the house was cooling down ending with a total of 45 minutes at our house. Arrival time was 12:36. He cleaned out my pipe outside and we talked for a few minutes at 12:46. He waited around a little while to make sure the AC was working properly. He said the temperature was 65° and I then asked him to set it for 68°. He left and then I went to look for my email receipt, which is time stamped 1:34 PM The total bill was $382 which was four dollars less than what he originally thought it would be. I would never have agreed to this cost if I had known it was only going to take 15 minutes to insert a filter, and take out the pipe and hose it. My husband was very upset. He said was he even there an hour? And I said no. When my husband called Jeremy the supervisor said we don't charge by the hour. $382 was for us to diagnose even though that only took five minutes to diagnose and clean out the pipe and and another 5 minutes to walk to the truck to get a new 20 X 20 filter. My husband's complaint was that the $89 should've been taken off NOT ADDED to the $276.85 fee to clean out the pvc. This is price gouging at its best. Again, I don't blame Ethan. I blame Jeremy or Snellville heating And Air. We don't pay this much money to see our doctor. Again, I love the young man that came out here. He was professional and did remove the clog from our air conditioner pipe. It just seems like $382.92 is a lot for less than 15 minutes of actual service and a $17 filter, even if you are not billing by the hour. We will definitely be looking for someone more affordable in the future .

Replacement of 2 year old sewage pump ( they put it in, 2 years before) was clogged with non flushable wipes, we never used in that system. I felt could be cleaned out, but they said had to be replaced. Cost was $1800+ for services rendered. We never received an invoice for services. Tech was knowledgeable and friendly, But didn't wear shoes covers, and didn't leave us old parts to examine, showed me old pump, in back of his truck, I didn't think of it at first, but clogged debris appeared to be unused wipes,crammed inside old pump. I thought they were a Trust Dale company? But not. My wife and I are in our 70s, and our other family members feel we didn't get a good service for money charged.

I highly recommend this company to anyone. Kyle did an excellent job with fixing our plumbing problem and saved us a lot of money! He arrived on time and was very polite and professional. Thanks again for the extra discount!! Will definitely use them again for any future plumbing or HVAC needs!